3
Secrets for Closing the Sale? "Inherently,
each one of us has the substance within to achieve whatever our
goals and dreams define. What is missing from each of us is the
training, education, knowledge and insight to utilize what we already
have."
-- Mark Twain
FACT: Selling is the
only profession wherein your potential earnings are beyond what
95% of the world's population could ever earn - but only if you
know how to close the sale. Selling is a wonderful profession --
but because it is oftentimes difficult to become successful at it,
it is also considered one of the toughest professions in the world.
As a salesperson, you need
to be thankful that making the sale is so difficult, because if
it were easy, the field would be flooded with amateurs -- and the
amount of money you could earn would be greatly reduced. Your job
is to find ways to make the sales process easier so that you can
become one of the highest paid people in your field, if not the
world.
The Major Challenge in Selling
Closing the sale is perhaps the most stressful and challenging part
of the sales process. This is where the rubber meets the proverbial
road.
Here are 3 closing secrets
that can easily triple your sales in the next 90 days.
Killer Closing Secret #1:
The Preference Close
The first technique is the Alternative Close, also called the Preference
Close. It is based on the fact that people like to have choices.
They don't like to be given what may sound like an ultimatum to
either buy it or not buy it.
To apply this technique, you
simply structure your close by saying, "Which of these would
you prefer, A or B?"
With the alternative close,
whichever one the customer selects, you would have made a sale either
way. You should always try to give the customer two choices. Even
if you are selling a single product, you can give him two choices
with regard to payment, or delivery. For example, "Would you
like this delivered to your office or to your home address?"
"Will that be MasterCard or Visa?" "Would you like
the ATM 26 or the ATM 30?" And so on.
Killer Closing Secret #2:
The Secondary Close
The second closing technique is the Secondary Close. This is extremely
popular. It is a way of helping a customer making a big decision
by having him make a small decision that infers the big decision.
Instead of asking the customer to go ahead with the product or service,
you ask a question about a peripheral detail, the acceptance of
which means that he has decided to buy the larger product.
For example, you could ask,
"Would you want this shipped in a wooden crate, or would cardboard
be all right?" "Would you like us to include the drapes
and rods in the offer?" "Did you want the standard rims
or would you like the customized racing rims on your car?"
In each case, if the customer
agrees to or chooses the smaller item, he has indirectly said, "yes"
to the entire offering. People often find it easier to agree to
small details than they do to making a larger commitment. That's
why this is sometimes called the Incremental Close, where you get
commitment bit by bit to the entire offer.
Killer Closing Secret #3:
The Authorization Close
The third closing technique is the Authorization Close, which is
often used to conclude multimillion-dollar transactions. At the
end of the sales conversation, the salesperson simply asks if the
prospect has any questions or concerns that haven't been covered.
If the prospect has no further questions or concerns, the salesperson
takes out the contract, opens it up to the signature page, places
a check mark where the customer has to sign, and pushes it over
to him saying, "Well then, if you will just authorize this,
we'll get started on it right away." The word "authorize"
is better than the word "sign." A check mark is better
than an X. Offering to "get started right away" is better
than sitting there hoping for the best.
However you do it, be prepared
to ask for the order in whichever ways seem appropriate at the
moment.